Refund Policy
A legal disclaimer
At Sierra, we are committed to offering authentic emerald jewelry and fine gemstones crafted with exceptional care and quality. Customer satisfaction and trust are at the heart of our brand.
Return Eligibility
We accept returns within 7 days of delivery for eligible items. To qualify for a return, the product must be:
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Unused and in original condition
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Returned with original packaging, certificates, and accessories
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Safely packed to avoid any damage during return transit
Once the returned product is received safely and inspected by our team, we will proceed with the refund process.
Non-Returnable Items
The following items are not eligible for return or refund:
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Custom-made or personalized jewelry
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Made-to-order pieces
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Products damaged due to improper handling or misuse
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Sale or clearance items
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Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details. Our team will assist you with the best possible resolution.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days after successful inspection of the returned item.
Contact Us
For return requests or any assistance, feel free to contact us:
Email: sierraindiaco@gmail.com
WhatsApp: +91 7240066764
Sierra is always here to assist you with transparency, care, and trusted service.